Terms & Conditions

Terms & Conditions

Terms of Use

These terms tell you the rules for using our website. Use of our site includes accessing, browsing and registering to use our site.

Who We Are and How to Contact Us

www.royalmilewhiskies.com is a site operated by the Dormant Distillery Company Ltd, doing business as Royal Mile Whiskies. To contact us, please email contact@royalmilewhiskies.com.

Terms and Conditions Applicable to the Purchase of Products from Our Website

We will contact you by email to confirm that we have received your order and then when we dispatch or supply the product.

Sometimes We Reject Orders

Sometimes we reject orders, for example because a product is unexpectedly out of stock, because we cannot verify your age, or because a product was mispriced by us.

We Charge You When You Order

Payment will be taken when you place your order. Taking payment does not mean that we have accepted your order. All prices are quoted in pounds sterling and include UK VAT unless stated otherwise.

Delivery

At certain times of the year, our warehouse staff can get very busy. For this reason, we cannot accept changes to orders: this includes, but is not limited to, combining orders into one shipment and/or adding to/subtracting from them. Additionally, we have a very short window of time to successfully process a cancellation of an order. We recommend making sure that your order is exactly the way you want it before placing it so that we can give you the best experience. Please refer to the You Have a Legal Right to Change Your Mind section in these terms and conditions for what to do if an order has already left us.

After processing an order (which can be delayed if we are out of stock of the products ordered in which case, we will contact you), all orders are despatched using an Express (1 day) or Standard (2 -3 day) courier service to most mainland destinations in the UK (outlying areas of the UK can take up to 3 - 4 days). Delivery times to European and international addresses will vary depending on location. An estimate of delivery time can be viewed on the Delivery page. Please note that all delivery timescales are estimates. We cannot guarantee that orders are delivered on time.

Please be aware that we cannot instruct our couriers where to leave your package. If a parcel is unable to be delivered and is returned to us by the courier, any costs associated with the return of a parcel will be deducted from the value of any refund for returned goods.

Delivery charges are calculated based on the weight of the product and the destination address. Please note that we cannot send to PO Box or Mail Box addresses.

For international deliveries (including EU) you can find a full list of where we ship to on our Delivery page. You may be subject to import duties, local taxes, and customs administration charges. We have no control over these and cannot predict what they will be. The recipient will be responsible for payment of these duties and taxes, in full. If the recipient delays payment, the courier will charge additional storage fees on a per day basis (generally from 3 days after the initial request). The customer/recipient is responsible for the payment of all these additional duties, taxes, and fees. We cannot accept responsibility for any returned or confiscated packages due to the non-payment of such charges. If we receive a package back due to non-payment of these charges, we may issue a refund for the value of the goods (if undamaged and saleable), less any costs incurred for the return. Please contact your local customs office to get more information. All orders dispatched to international addresses will have UK VAT removed at the point of sale.

We would advise customers to take care in creating orders for international deliveries to ensure all contact and address information is accurate and they fully understand the additional costs they will be liable for – especially if they are sending a gift.

Several EU countries have strict rules on the importation of alcohol from non-EU countries. We will be unable to ship alcohol to these countries until further notice – please consult our Delivery page for countries which we do ship to. For the avoidance of doubt, we do not ship to any country that is not listed on our delivery page.

You are responsible for complying with all UK legislation and with legislation in the recipient country. We will not be liable if you break any such law.

We're Not Responsible for Delays Outside Our Control

If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: contact@royalmilewhiskies.com to end the contract and receive a refund for any products you have paid for in advance, but not received.

Products Can Vary Slightly from Their Pictures

A product's true colour may not exactly match that shown in our marketing or its packaging may be slightly different. All tasting notes, whether written by us or taken from producer information, are a subjective view of a product. They do not form part of the description of a product.

Outer packaging such as cartons, tubes or presentation boxes may show minor wear as a result of transit. We will not be liable for any such minor wear.

We Can Only Sell Alcohol Products to Individuals Who Are Over the Age of 18

By placing an order for alcohol, you confirm that you are at least 18 years of age and the minimum legal age for purchasing alcohol and/or tobacco products in your country of residence. It is illegal to sell alcohol to those under 18 in the UK. It is also illegal to sell alcohol to an adult who is purchasing alcohol to someone under the age of 18.

You Have a Legal Right to Change Your Mind

For most of our products bought online or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below. We will issue a refund for the cost of the product(s) once we receive them in good condition.

When you can't change your mind. You can't change your mind about an order for:

  • goods that are made to your specifications or are clearly personalised; and
  • goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team: contact@royalmilewhiskies.com with details of the order number, your name, address and contact details. You will be responsible for the cost of returning the products to us and to ensure that the products are adequately packaged, to avoid any possible damage.

You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can:

  • bring the product to our store. You will need proof of purchase and the card you paid with.
  • send the product back to us using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price.

We only refund standard delivery costs. For example, we don't refund any extra you have paid for express delivery or delivery at a particular time.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.

When and how we refund you. We will refund you within 14 days of receiving the products back from you. We will refund you by the method you used for payment. We don't charge a fee for the refund.

You Have Rights If There Is Something Wrong With Your Product

If you think there is something wrong with your product, you must either bring it into our store or contact our Customer Service Team: contact@royalmilewhiskies.com. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.

We Can Withdraw Products

We can stop providing a product. We will let you know and we will refund any sums you've paid for products which won't be provided.

Online Gift Vouchers

At the moment, you can purchase in store gift cards from our Royal Mile Whiskies and Drinkmonger shops. Our Online gift vouchers will be back and available to purchase soon!

If you require a gift card to use in one of our shops, please contact your nearest branch. See gift card terms below.

The online gift vouchers are active upon full payment. You will receive an email confirmation with the voucher amount and code to use when redeeming. Please check we deliver to your online gift voucher recipient's country before purchase.

Only customers who are over 18 years old may purchase a gift voucher. All gift vouchers are listed in Great British pounds sterling.

Gift vouchers may only be redeemed against products listed on www.royalmilewhiskies.com. When redeeming the gift voucher, the code must be entered at the point of payment. The complete value of the voucher must be used in a single sale. We are unable to offer refunds on any balance left on a gift voucher. Multiple vouchers cannot be used for a single purchase. Please contact our customer service team at contact@royalmilewhiskies.com if you have more than one voucher to redeem for a single sale or you have any voucher related issues.

If the total sale exceeds the value of the gift voucher, the additional amount must be paid using the other methods of payments available on www.royalmilewhiskies.com. Gift vouchers cannot be redeemed or exchanged for cash.

If we suspect fraudulent activity in the purchase of a gift voucher, we reserve the right to cancel the voucher code.

A refund for the gift voucher can only be given if we are contacted by the purchaser within 14 days of purchase and only if the full value of the voucher is unredeemed. Refunds will only be issued using the original method of payment, to the same payment account. If the voucher code has been lost or stolen, please contact us as soon as possible. If the voucher code is unredeemed, we will cancel the voucher and issue a new code to the purchaser of the original voucher. Gift vouchers are valid for 12 months from the date of purchase.

Gift Cards

Gift cards can only be purchased and used in-store at one of our shops. Credit on a Royal Mile Whiskies gift card can be used at Drinkmonger locations, and vice versa. Gift cards can be used in part payment, with the balance to be paid with a credit or debit card, or in cash. If a gift card has greater funds than needed, the remaining balance can be used against another purchase at a later time. Gift cards must be redeemed within 12 months of purchase. Any unused amount will not be refunded or credited after such time. We are unable to replace lost or stolen gift cards.

Drammers Draw

A “Drammers Draw” is a timed, random allocation of limited-stock bottles, where eligible customers may enter for a chance to purchase a specific bottle. Participation in a Drammers Draw does not guarantee a bottle, it only gives you the opportunity to be allocated one.

We may run a Drammers Draw from time to time as indicated on our website.

Details of the Drammers Draw can be found on our website. You will have 30 minutes to enter the Drammers Draw from the start time, after which, the draw(s) will immediately take place and bottles are randomly allocated. If you are allocated a bottle, you will be forwarded to its product page where you can complete your purchase. Purchase of the bottle must occur within 2 hours from allocation of the bottle, failing which your allocation of the bottle will lapse.

You can enter the Drammers Draw for as many or as few bottles listed on our website as you like. You can only have one entry per bottle. You can only be allocated one bottle across all draws listed on our website. Draws take place one by one in order of bottles listed. If you are allocated a bottle, your unused entries for subsequent draws are removed.

We reserve the right to cancel, amend or suspend any Drammers Draw at any time due to events beyond our control or operational reasons. Allocations may be adjusted in the event of errors, system issues or suspected fraudulent activity. All other terms of use, including those relating to contract to purchase, apply to bottles purchased via the Drammers Draw.

Employees of Royal Mile Whiskies and their immediate families, or anyone professionally connected with the draw, are not eligible.

Drammer's Reward

1. The Promoter

Drammer's Reward is operated by Royal Mile Whiskies (The Dormant Distillery Company Ltd), Pentland Industrial Estate, Loanhead, Midlothian, EH20 9QH ("Royal Mile Whiskies", "RMW", "we", "our" or "us").

2. The Promotion

Drammer's Reward is a limited-edition Royal Mile Whiskies customer reward promotion, created as a thank you to our customers for choosing to shop with us.

The promotion launches on 27 October 2026 at 12:00 noon (GMT), with each Drammer's Reward priced at £64.95, excluding any applicable delivery charges.

Each Drammer's Reward purchase contains one whisky product selected at random from the published selection.

All whiskies included are supplied in 70cl bottles, with the exception of The Lakes Elements – A Whiskymaker's Project, which is a collection containing seven 20cl bottles.

Every whisky product included has a Royal Mile Whiskies website selling price greater than the Drammer's Reward purchase price of £64.95 at the time the promotion launches.

Each Drammer's Reward also includes one £10 Royal Mile Whiskies voucher, subject to the conditions outlined in Section 7.

3. Eligibility

Drammer's Reward is only available to customers in the UK who are at least 18 years old and meet the legal requirements for purchasing alcohol.

Employees, workers, agency staff and contractors of The Dormant Distillery Company Ltd, including those working for Royal Mile Whiskies, Drinkmonger and The Cigar Box, are not eligible to purchase Drammer's Reward.

Orders placed by or on behalf of an ineligible person may be cancelled and any payment made will be refunded.

4. Availability

A total of 636 Drammer's Rewards are available. The promotion is available from the launch date while stocks last.

The full list of included whisky products, together with the quantity of each product available, is displayed on the Drammer's Reward product page.

The published list shows the total allocation of each product included within the 636 available Drammer's Rewards.

5. Whisky Allocation

Each Drammer's Reward contains one whisky product allocated at random during the fulfilment process.

Customers cannot request a specific whisky, and the allocation method is determined by Royal Mile Whiskies.

Once allocated, a whisky product cannot be exchanged for an alternative on the basis of personal preference. This does not affect customers' statutory cancellation or other consumer rights.

6. Guaranteed Value

Every Drammer's Reward contains a whisky product with a Royal Mile Whiskies website selling price greater than the purchase price of £64.95 at the time the promotion launches.

All quoted values are based exclusively on Royal Mile Whiskies' own website selling prices as displayed at 12:00 noon (GMT) on 27 October 2026.

These values are not based on recommended retail prices from manufacturers, prices advertised by other retailers or third-party resale valuations.

Website selling prices may change over time. The guaranteed value applies to the whisky product received and does not include the additional £10 voucher.

7. £10 Reward Voucher

Each Drammer's Reward includes one £10 Royal Mile Whiskies voucher.

The voucher:

  1. Is supplied on the basis of one voucher per Drammer's Reward purchased.
  2. Is redeemable online or in-store at Royal Mile Whiskies.
  3. Is valid only from 1 December to 31 December 2026, inclusive.
  4. Is valid on purchases over £150.
  5. Cannot be redeemed against selected charity, exclusive or partnership bottlings, including releases from The Maclean Foundation, Keepers of the Quaich and Aqvavitae.
  6. Cannot be exchanged for cash.
  7. Cannot be used retrospectively against previous purchases.
  8. Cannot be used in conjunction with any other voucher code unless otherwise stated.
  9. Cannot be replaced if lost.

Any unused voucher will expire after 31 December 2026 and will not be accepted after this date.

8. Packaging

Each Drammer's Reward whisky product will be wrapped in Royal Mile Whiskies branded tissue paper to preserve the surprise until opened.

Drammer's Rewards will not be supplied in a separate Royal Mile Whiskies branded presentation box. Standard protective shipping packaging will be used for delivery.

No additional whisky samples are included in this promotion.

9. Dispatch & Delivery

Dispatch of Drammer's Reward orders will begin no earlier than Tuesday 3 November 2026, allowing four working days following the promotion launch on 27 October 2026.

Orders will be dispatched as promptly as reasonably possible from this date, subject to order volumes and operational requirements.

Delivery times will depend on the shipping service selected and the customer's delivery location, in accordance with Royal Mile Whiskies' standard delivery terms.

10. Returns & Cancellation

Customers acknowledge that the whisky product contained within a Drammer's Reward is allocated at random and that personal preference does not entitle them to an exchange for another product.

Customers may cancel or return their order in accordance with Royal Mile Whiskies' standard Consumer Terms & Conditions and their applicable statutory rights.

Returned goods must be handled with reasonable care. Where a product has been handled beyond what is necessary to establish its nature and characteristics, Royal Mile Whiskies may make any deductions permitted by applicable consumer law.

Any unused voucher issued as part of a cancelled and refunded Drammer's Reward purchase will be invalidated.

This does not affect customers' statutory rights. Faulty, damaged or incorrectly supplied goods will be dealt with in accordance with our standard Returns Policy and applicable consumer law.

11. Purchase Limits

Royal Mile Whiskies reserves the right to apply reasonable purchase limits per customer or household to ensure fair availability.

Orders considered to be commercial purchases, attempts to circumvent applicable purchase limits, or orders placed by or on behalf of an ineligible person under Section 3 may be cancelled and refunded.

12. Stock Substitution

In the unlikely event of a stock discrepancy, damage or circumstances outside our reasonable control before dispatch, Royal Mile Whiskies may offer a substitute whisky product with an equal or greater Royal Mile Whiskies website selling price, based on the prices recorded at the promotion launch.

Where a substitution is necessary, customers will be entitled to decline the substitute and receive a full refund for the £64.95 paid instead.

13. General

Royal Mile Whiskies reserves the right to amend, suspend or withdraw Drammer's Reward where reasonably necessary due to circumstances outside our reasonable control, subject to applicable consumer law.

Any material changes affecting customers who have already purchased a Drammer's Reward will be communicated where appropriate.

These Drammer's Reward Terms & Conditions should be read alongside Royal Mile Whiskies' standard Consumer Terms & Conditions and Privacy Policy, available on our website.

Drammer's Reward is offered as a retail sales promotion in which every purchase receives one whisky product selected at random from the published allocation.

Every whisky product included has a Royal Mile Whiskies website selling price greater than the Drammer's Reward purchase price of £64.95 at the time of launch.

Prize Draws

We may run prize draws from time to time as indicated on our website. Details of the prize draws can be found on our website which will include details of when the prize draw shall start and end. Terms and Conditions for each Prize Draw will be shared on our main Terms and Conditions page as well as all promotional content for each Prize Draw.

Royal Mile Prizes Prize Draws

"The Promoters" of this Prize Draw is Royal Mile Whiskies (The Dormant Distillery Company Ltd, Pentland Industrial Estate, Loanhead, Scotland, EH20 9QH). These terms apply to the Royal Mile Prizes Draw, a monthly newsletter prize draw. One prize is awarded each month. Each draw runs from the 20th of one month to the 20th of the following month ("Prize Draw Entry Period").

Details of the prize draws can be found on our website on the Royal Mile Prizes landing page, which will include details of when the prize draw shall start and end.

Royal Mile Prizes prize draws are open to any person that is:

  • of applicable minimum legal drinking age in their country of residence;
  • of legal age to enter promotions in your country of residence;
  • are a resident of, and request shipment to, countries that the Promoter can ship to – these are outlined in the dropdown on our Delivery and Returns page.

Our employees and their immediate families, our agents or anyone else professionally connected with the promotion shall not be permitted to enter. We shall have sole discretion to determine whether an individual is permitted to enter the draw.

An eligible entrant will be excluded from the prize draw if, following the end of the prize draw entry period, the entrant is no longer a subscriber of the newsletter. We do not accept any responsibility for entries not received for whatever reason.

The prize will be as stated on our website. No cash or other alternative prizes will be offered. The prizes are not transferable and are subject to availability. We reserve the right to substitute any prize with another of equivalent value without giving notice. We will notify the entrants of any changes to the prize draw as soon as possible.

Eligible Entrants will automatically receive an entry into the Prize Draw during the Prize Draw Entry Period (“Qualifying Entry”) when:

  • They are a subscriber to the Royal Mile Whiskies Newsletter
  • They have clicked the Entry Button in one of the promotional Prize Draw emails they received during the Entry Period
  • The winner resides in a country that we can currently ship to.

There is a limit of x1 Entry per person in the Prize Draw. It is not possible to earn multiple entries into the Prize Draw.

Prize winners will be selected at random from all eligible entries within 5 working days from the end of the entry period. The winners will be contacted by email. If a winner has not responded to our email correspondence to confirm acceptance within 7 working days, then an alternative winner may be selected. By accepting the prize, the winner agrees to their name and image being used for promotional purposes on social media and/or in email newsletters sent by us to our customers who have opted in to receive them. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and our privacy notice. By accepting the prize, the winner agrees that they are responsible for understanding the regulations relating to the receipt of alcohol within their country of residence and that they are liable for any local taxation or duties payable on delivery of the prize. Eligible entrants may opt out of the prize draw at any time by notifying us at contact@royalmilewhiskies.com including the subject line “Royal Mile Prizes Draw – Opt Out”.

We accept no liability for leakage of the prize in transit, but should there be a loss or full breakage in transit, an alternative replacement prize will be offered.

If there is a restriction on shipping alcohol to the winner’s country of residence that stops the delivery of the prize and if no alternative delivery address is available, we reserve the right to select an alternative winner.

Social media sites have no liability to you arising under or in connection with the prize draw. Any use of social media sites in relation to the prize draw will be subject to applicable terms of service/use and privacy policies shown on those site(s) from time to time.

We reserve the right to cancel or amend the prize draw without notice in the event of an event outside of our control, or any actual or anticipated breach of any applicable law or regulation.

The prize draws are in no way sponsored, endorsed or administered by, or associated with any social media networks.

WEBSITE USE TERMS

By Using Our Site You Accept These Terms

By using our site, you confirm that you accept these Website Use Terms and that you agree to comply with them.

If you do not agree to these Website Use Terms, you must not use our site.

We recommend that you print a copy of these Website Use Terms for future reference.

There Are Other Terms That May Apply to You

These Website Use Terms of service refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which explains how we collect, use and store your personal data.
  • Our Cookie Policy, which sets out information about the cookies on our site.

Trade Terms and Conditions

If you are purchasing from us as a trade customer, your order will be subject to our separate Trade Terms and Conditions in addition to these Website Use Terms. Where there is any dispute between the Trade terms and conditions and these Website Use Terms, the Trade terms and conditions shall take precedence. Please ensure you have read and agreed to those terms before placing any trade orders.

We May Make Changes to Our Site

We may update and change our site from time to time, and may change the content at any time. However, please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our website, or any content on it will be free from errors or omissions.

We May Suspend or Withdraw Our Site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

We May Transfer This Agreement to Someone Else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

How You May Use Material on Our Site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and we may require you to return or destroy any copies of the materials you have made, except that you are permitted to print off a copy of these Terms of Use.

No Text or Data Mining, or Web Scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

  • Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model.

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Rules About Linking to Our Site

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact contact@royalmilewhiskies.com.

Our Trade Marks Are Registered

ROYAL MILE, WHISKY FRINGE, ROYAL MILE WHISKIES, DRINKMONGER and a logo mark for THE CIGAR BOX are UK registered trade marks of The Dormant Distillery Company Limited. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our site.

Do Not Rely on Information on This Site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We Are Not Responsible for Websites We Link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

We Are Not Responsible for Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

You Must Not Introduce Viruses

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected with our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.

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